Customer Care

Placing an Order

Once the Customer has selected the size, color and quantity of the Product or Products the Customer wishes to order, the Customer must choose “Add to Cart” on the product page to confirm the selection. The contents of the shopping cart can be viewed at any time by clicking “Shopping Cart” which appears at the top right corner of each page on mayerman.com. The Customer may edit/delete some or all of the Products in the shopping cart at any time by adjusting the quantity or clicking on “remove this item” in the shopping cart, and clicking “Update Cart” to confirm the adjustment(s). The Customer shall be responsible, where applicable, for completing details relating to invoicing, delivery address and intended payment method. At the end of the order process and before payment, the Customer will receive a summary of the Products ordered together with details of any delivery costs. At this point the Customer may either confirm or change the order. Once the required order information is completed, the Customer will be directed to the payment page to finalize the order and choose “Place Order” to complete the process. Once payment has been made, an email summarizing the order and acknowledging receipt will be sent immediately to the email address provided by the Client.

Please note: as some items ordered are cut and sewn at time of ordering, there may be a 4-6 week processing period to allow for production. This does not necessarily include shipping time. You will be advised at time of purchase on delivery time to receive your item(s).

For customer care please send us a message and one of our team members will contact you within 24 hours.

EMAIL: info@mayerman.com

 

 

 

 

 

 

RETURNS + EXHANGES

Return + Exchange Policy

Because each MayerMan collection piece is made-to-order specially for you, items are final sale. If you feel the merchandise you received is not the right size after receiving it, or have a defect and desire a replacement size, please contact us and we will be happy to help you. If a replacement is not available or the merchandise is deemed defective a full refund will be issued. We will not accept merchandise that has been worn, used, altered or damaged. Sale-priced Products, or Products marked as “Final Sale” at the time of the order, are final sale and cannot be returned, and MayerMan will not issue any credit towards the return of said Product.

Exchanges/credits will be processed within seven (7) to ten (10) business days of receipt. Please note that shipping charges for any returned item(s) are the Client’s responsibility at the point of return. MayerMan will not assume any liability for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled by the courier; please be sure to invest in tracking of the package. MayerMan reserves the right to refuse return of any merchandise that does not meet the above return policy. When applicable, the price of any returned Products that complies with MayerMan’s  Return Policy shall be reimbursed as soon as possible and, in any event, within 30 days of from the return of the Products by the Customer to MayerMan. Exchanges of Products that do not comply with the Return Policy may be accepted at the sole discretion of MayerMan.

MAIL: MayerMan 2301-1Bloor Street East,Toronto, Ontario, Canada,M4W 1A9